FREE DELIVERIES FOR ORDERS OVER R650 | FLAT DELIVERY OF R80 TO ALL MAJOR CENTRES (South Africa only)

Returns & Refunds Policy

1.  Products ordered by you is subject to availability.  In cases of unavailability, Simply Rooibos will refund you in full within 30 days.  Cancellation of orders by the customer will attract a 10% administration fee.

2.  In accordance with your rights under the Consumers Protection Act consumer, you have the right to return the goods within a period of 10 days without giving any reason. This period starts from the moment you place your order until 10 days after you receive your order. If after this period the goods delivered have not been returned to Simply Rooibos, the sale is final. You are obliged, before proceeding to return accordingly within the period of 5 days after delivery to notify Simply Rooibos in writing of your intent to return goods. Return of Goods must be in original packaging (including accessories and documentation) and in new conditionIf the goods have been used by you, or in any way have been damaged, returns will not be accepted. With regard to what is stipulated in the preceding sentence, Simply Rooibos will ensure that within 15 days after receipt of the return, the full purchase price including the shipping costs will be refunded to you. However, the return of the delivered goods is entirely at the expense and risk of you.

3. The right to return products does not apply to:

Those goods produced according to particular specifications of the consumer, such as customisation, or of a clearly personalised character and
to goods or services that can not be returned because of their nature, for example perishable goods. This applies to all food products.

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