Terms & Conditions


You will be asked to agree to the terms and conditions of Simply Rooibos online shop before you place your final order. The Terms are those of Simply Rooibos (Pty) Ltd, trading under the name of Simply Rooibos, located at Hawthorn Close, Faerie Knowe, Cape Town, South Africa.


Simply Rooibos (Pty) Ltd t/a Simply Rooibos is a niche online retailer selling a variety of rooibos related products to the local South African and international market.  The products sold range from rooibos teas through to rooibos skincare, beauty products, food items and extend to accessories.


1.1  These terms and conditions apply to all purchases made at Simply Rooibos online store.

1.2  By placing an order you acknowledge that you agree with the terms and conditions.  Simply Rooibos reserves the right to change its delivery and/or condition1.1 s after the expiry of the term.

1.3  Unless otherwise agreed to in writing, the general or specific terms or conditions of third parties are not recognised by Simply Rooibos.

1.4  This does not affect your statutory right if you receive faulty or damaged goods from Simply Rooibos.

 Delivery Policy

2.1 Orders on the website of Simply Rooibos are delivered primarily to addresses within South Africa.  International deliveries will be made possible depending on the demand for product from international locations.

2.2 The place of delivery is the address that you have given to Simply Rooibos.

2.3 Subject to availability and receipt of payment, orders will be processed within 3 business days and delivery confirmed by way of an email confirmation to your email address.

2.4  Simply Rooibos will dispatch orders within 3 – 5 business days. If this is not possible (because the product ordered is out of stock or no longer available), or there is other another reason for the delay, or an order can not or can only partially be implemented, Simply Rooibos will contact you about your order to agree a revised order. If you do not agree, you have the right to cancel the order and receive a refund of the full purchase price.

2.4 The supply obligation of Simply Rooibos will, subject to proof, be satisfied once Simply Rooibos has delivered at least once to you. For home delivery extends the report of the carrier, alleging refusal of acceptance, full proof of the offer to deliver.

2.5 All information on the website is indicative. Time limits are therefore not legally binding.


3.1 Prices will not be increased during the transaction process, unless legally necessary.

3.2 All prices on the site are subject to misprints. For the consequences of misprints no liability is accepted.

3.3 All prices on the site are in South African Rands.

 Returns and Refunds Policy

4.1  Products ordered by you is subject to availability.  In cases of unavailability, Simply Rooibos will refund you in full within 30 days.  Cancellation of orders by the customer will attract a 10% administration fee.

4.2  In accordance with your rights under the Consumers Protection Act consumer, you have the right to return the goods within a period of 10 days without giving any reason. This period starts from the moment you place your order until 10 days after you receive your order. If after this period the goods delivered have not been returned to Simply Rooibos, the sale is final. You are obliged, before proceeding to return accordingly within the period of 5 days after delivery to notify Simply Rooibos in writing of your intent to return goods. Return of Goods must be in original packaging (including accessories and documentation) and in new condition. If the goods have been used by you, or  in any way have been damaged, returns will not be accepted. With regard to what is stipulated in the preceding sentence, Simply Rooibos will ensure that within 15 days after receipt of the return, the full purchase price including the shipping costs will be refunded to you. However, the return of the delivered goods is entirely at the expense and risk of you.

4.2 The right to return products does not apply to:

Those goods produced according to particular specifications of the consumer, such as customisation, or of a clearly personalised character and
to goods or services that can not be returned because of their nature, for example perishable goods. This applies to all food products.

 Customer Privacy Policy

Simply Rooibos shall take all reasonable steps to protect the personal information of users.  For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).  The PAIA may be downloaded from:

Payment Options accepted

Payments may be made via Visa and Mastercard.

Card acquiring and security

Card transactions will be acquired for Simply Rooibos via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.  You are invited to go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Simply Rooibos separately from card details which are entered by the customer on PayGate’s secure site.  For more detail on PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR).


Simply Rooibos takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Simply Rooibos chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communcation of whatsoever nature, 5 Hawthorn Close, Faerie Knowe, Cape Town, 7975.


Simply Rooibos may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Simply Rooibos (Pty) Ltd based in South Africa, Registration No.  2019/408723/07.  Director:  Janine Wood.

Contact Details

You may contact Simply Rooibos on or +27 78 421 6126 or +27 82 851 2406.

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